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Businiess name:
Susquehanna Craftsmen
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Review by:
Shane B.
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Review content:
The foreman of the job NEVER showed up at 8am as we were told he would. However, we were still being billed for a start time of 8am. When this was brought to his attention he used the excuse that he was getting supplies for the basement. When you are paying hourly, DAILY trips to the hardware store should be avoided.
On a few occasions we had to contact Susquehanna Craftsmen to point out their overages on their recorded man hours. They would acknowledge their mistake but instead of refunding us for the time discrepancy, Susquehanna Craftsmen stated they would put the money toward "in-stock supplies" and future labor bills. This continued to happen week after week. In fact Susquehanna Craftsmen tried to bill us for an entire day worth of work (16 hours) for a day they were not even there. This so called mistake was corrected at first but then added back onto our final bill.
We grew more and more skeptical of Susquehanna Craftsmen. So we then decided to ask for receipts for materials purchased with the allowance money already provided to them. A few weeks later Susquehanna Craftsman supplied us with those receipts. We went thru each item one by one looking up item numbers online and matching them with that of the hardware store where each item was purchased. On those receipts we found items such as grass seed, fertilizer, dog bones, a new drill, and a charity donation, just to name a few.
We had problems with the quality in multiple areas of this project as well. Several of which were never resolved. In the end we are still left with a damaged bar top, a horrific stain job, and a basement that is still not totally finished.
To top things off we received a letter from Susquehanna Craftsmen stating that we still owe them $1079.51. This was up from the first letter where they stated we owed them $500.00. Susquehanna Craftsmen stated they will not honor one year workmanship guaranty with any unpaid balance. We believe by inflating the balance this is their way of not having to make future repairs.
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