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Businiess name:
Green Lincoln
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Review by:
citysearch c.
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Review content:
So it appears that Green Ford can remove reviews as the choose. So here we go again. I have been working with Green Ford to fix TOXIC smell in vehicle. On 6 occasion they were given the vehicle for this issue. 1 st time they steam cleaned the carpet and service manager stated "" we can not add any deodorizer because the smell was so bad it would make you vomit. Gave it a few days brought it back again they stated they would EVAC (use charcoal vacuum) car so they kept it for a few weeks gave it back again kept for a few days then brought it back again. They then said the found an issue with the PCV Valve which they replaced. Picked the car up and agin gave it a few days then brought it back again. They refused service when my wife pulled into the service center and then locked her in the service center and told her there was no problem with the smell. Embarrassed, scared and intimated her by closing door and leaving her to wait. She then was allowed to leave. My wife immediately to the car to Crescent Ford of High Point NC. They had the car for 13 days and then called us stating they had been working with Crescent Ford and that we needed to bring the car back to Green Ford for OGC paperwork and possible buy back. Now we have on Letter head from another Ford Authorized Dealer that their is in fact a toxic smell. Now Green Ford states and Ford Motor Company will not buy back car and their is no smell. So now when speaking with the GM he stated he knew nothing about refusing service or that they locked my wife in the garage. Now being of sound mind if you are the GM of a business and a unsatisfied customer has been to your business 7 times for the same issue and you know nothing, perhaps the business runs itself. Now the GM states its a Ford Motor Corp problem still. But wait, he came up with this wonderful idea all by himself........ We will allow you to trade your new Ford Fusion which we had 90 days but i will take a loss and buy a new vehicle from them........ Think now........ are you kidding me. Why not trade the car in at Honda, Chevrolet, Buick, Acura, Infinity or some other company and take a loss. i did not know if I should laugh or cry. So make 2 profits off the first 2014 Fusion and another profit off a 3rd vehicle. You be the Judge is that resolution from your local Green Ford Dealership in Greensboro NC on Wendover Ave? So they have admitted on several occasions there was a problem why not now.... because if its declared a LEMON you cant sell it or it would be really hard to do so. Green Ford Ford Motor Company
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