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Businiess name:
Eppley, James, Md - Therapeutic Collaborative
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Review by:
citysearch c.
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Review content:
Mixed Bag\r
Dr. Eppley is a very good psychologist--one of the best in Northern Kentucky. He really knows his stuff and is very good about answering all your questions in an easy to understand way. \r
However...\r
In order to work with Dr. Eppley, you have to work with one of his therapist. There seems to be a lot of turnover with therapist. My son saw one therapist (a man) who left. Then he saw a woman, who seems very nice but my son doesn't like her so he doesn't get anything out of the sessions. I feel like I'm just flushing my money down the toilet. I'd like to switch but I'm not sure how that will go.\r
Office staff... there have been several reviews on here that talk about how unfriendly the office staff are. This is true. I really do not like how they run their office. It is not a friendly or welcoming place. You are not greeted when you go in. There is a receptionist behind the glass and sometimes they make you feel like you're bothering them. You pay your co-pay and they're done with you. There have been other comments about their billing practices--please note that the office will nickel and dime you any chance they get. They sent me a bill for my full co-pay ($40) to have Dr. Eppley fill out a form for my son's school. I thought that couldn't be right so I didn't pay it. My mistake! Because I didn't pay it right away they tacked on a $10 late fee! So I had to pay $50 for Dr. Eppley to sign his name in a few places! (No other doctor has ever charged me for that!) And God forbid you ever miss an appointment! They do not call or send you a reminder for your appointment (which you could have made weeks ago) but if you don't cancel within 48 (not 24!) hours they will send you a bill for--not your co-pay--but the full amount which is around $150! And they won't budge even if you have a good reason for missing. So buyer beware!\r
If it weren't for Dr. Eppley being so good, I would not go here.
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