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Businiess name:
Action Appliance
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Review by:
citysearch c.
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Review content:
Total scam the tech. came out to look at my Maytag dishwasher's broken door. First they said the part was $512.18 with express shipping. (if you notice reviewer landshark 70 also had the same quote)We agreed to get it done because the washer was leaking on the floor. The next day Amber called to say that the weather has delayed the shipment I said I would not pay the overnight fee and she agreed to credit me back. (I have already put 1/2 the payment on a visa). Amber then called me the next day to say that Maytag put the wrong part in the right box. She said she would call them and have someone pull the part and check it to make sure that it would be the right one. After 3 more days we had not heard back on the status of the part. We called Amber again she got very angry and said she had not had time to call and need to talk with Maytag herself and had no idea when the part would be shipped. We asked to speak to her manager John we were told he is not in and only comes in a few times we said we would use another company, she informed us we would still have to pay the $54.00 service. We again asked that John call us so we could resolve this. Called again the next day still no help they had not called the manufacture and John again would not call us back.Another 3 days no call. We decided to dispute the credit card charge. After 2 weeks Ashley called and said she was the parts supervisior and said the part that we needed was now in. When I informed her we no longer wanted the sevice and why had no one called us to go over our concerns 2 weeks ago she said the company had shipped 2 parts that were wrong. I told her Ashley said she was having someone at maytage check the box before they sent it out. She said she didnt know anything about that and it wasnt their fault that the maytag messed up.I really don't think the manufacture sent the wrong part 2 times. After reading more reviews on this company I know see why they do this kind of business inflating the charges by 300%. using excueses to buy time on their end. dont wast your money or time with them.
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