|
Review content:
Around Halloween I purchased a pre-owned 350z from AutoNation Lewisville. I was on a mission. I finally found the one I was looking for. At the beginning every thing was great, being a potential buyer, you will be treated like a star. The car did have some sore paint spots as well as missing floor mats. During this process I kept asking the sales person handling my purchase about getting these taken care of. He, multiple times, told me that this would be taken care of. Well, when it came time for me to take the car off the lot, the gas tank was less than a 1/4. this was on the 31st of October. That very same day I was told to bring the car back in Friday to have touch up paint done on car. However, I noticed a couple other issues, the passenger power seat didn't work, and a clicking sound coming from the rear. So that Friday, instead of paint work, I had to take the car to service, SERVICE DEPARTMENT IS AWESOME. They handled both issues, albeit a week later. At this time still no floor mats and no touch up paint. I was told by the sales guy to call on Monday the 11th of Nov. I called him and he said he would find out and call me back. Never did, I called the next day, no answer, I emailed him everyday that week, NO answer. I finally emailed the #2 manager. No answer, so I finally emailed the GM, he responded very quickly, within an hour. Spoke to him on the phone and he got the ball rolling, somewhat. I put in touch with Charlie, he was great, his communication was great. He set up the touch up paint. Touch up paint was done about a week later. there were some really bad rain days, but the lack of communication and a few good days, its no excuse. However, if I would have known the process of the touch up paint, I would have just done it myself. At this point, I still have no floor mats. I was told if another 350z came in, I would get the call to get them. I just do not see why they not order new ones. The Sales guy told he would get me some. Maybe I should have bought a new car, could have avoided all this and the false promise. In the end I went ahead and spent $110 on some OEM 350z floor mats. I've always have had my car or truck serviced at the dealerships I've bought them, but in this case I will not have my 350z serviced by AutoNation because of long dragged out and un-fulfilled promises. Like I said, the service department is great, but just have that sour taste. From my experience I would not have this dealership as my first option, maybe for a new car, but not pre-owned.
|