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Businiess name:
Stan & Paul's Inc
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Review by:
citysearch c.
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Review content:
I purchased a new GE air conditioner from Stan & Paul’s in June of 2012 and used the air condition for three months. A couple of days after the purchase I called Stan and Paul’s to report an issue about the air conditioner never turning back on when it was on energy saver. I spoke with different individuals and explained my problem. When an air condition is on cool the condenser turns off when the temperature is set and the fan remains on while in energy saver the fan and condenser turns off. In both modes the air conditioner should turn back on when the temperature is a few degrees outside the set temperature. Apparently no one at Stan and Paul’s knew how an air condition operates. I kept telling them my air conditioner was defective but they said that’s how the GE air conditioners operate as they never turn back on when the temperature is set when in energy saver mode. I gave up trying to explain my rational since the employees at Stan & Paul’s seem incompetent.\r
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In May of 2013 I installed the air conditioner and noticed no cold air was blowing from the air condition. I call Stan & Paul’s to report the issue along with the other issue I had the previous year since the air conditioner is still under warranty. They stated I had to call the repair shop and provided the phone number. I stated that since the air conditioner was under warranty and had reported an issue the previous year if they could just return the air conditioner back to GE and provide me a new air conditioner since the weather was hot and I needed an air conditioner. They said they could not do that as the warranty was for repairs. Well come to find out the repair shop was another business that does repairs for Stan & Paul’s (Note: if you need repairs do not go there since they don’t do their own repairs and make a commission off someone else’s repairs).\r
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When the technician came by my house they determined the cause was the condenser had failed and the air conditioner would have to go back to the shop for repair. The technician advised to call Stan & Paul’s to see what they would be able to do; so I did. Well the result of my conversation with the owner/manager/whatever his role is was a waste of my time. He stated there was nothing he could do and he wished they could since they are the best at servicing customers’ in southeastern Massachusetts; yada yada yada. He said if they had an air conditioner available he would let me use it until the repairs were completed. Well about half an hour later I had my wife call to see if they had any air conditioners and he provided a list and my wife responded back by saying you told my husband that you have no air conditioners available. If you want to be the best at customer servicing and want repeated business you would have taken a new air conditioner out of the box and set it aside for use when needed by a customer. In my book you are the worst business I have done business with. I should have gone to a major store where they really take care of their customers’. If I had bought my air conditioner from Home Depot or Lowes I would have exchanged it with no questions asked. I was one for shopping at small businesses to keep people and their companies going but the aggravation and frustration is not worth it! My suggestion is do NOT shop at Stan & Paul’s so you will not have to go through what I’m going through now.\r
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As another note: Stan & Paul’s should have referred me to a certified GE repair facility and apparently they did not. I also reported this to GE and hopefully GE will drop them from their list of certified distributors.
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