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Review content:
Car dealerships are usually nothing to get excited about; you either get ignored or pressured to buy something you don't really need. However, this one really stands out, and as usual it's the staff that make it so.\r
These guys made my first car purchasing (or leasing) experience absolute 5+ star experience--no joke.\r
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I thought going to a dealership was supposed to be this super-awful experience, very high-pressure, put-on-your-mean-face kind of stuff. Nope--well, at least not here. I called to set up an appointment and was welcomed (for about 5 hours!) in without interruption or pressure. I was originally looking at 2012 Highlander, but after making them clean off and test drive it with me (sorry, Bruce!) -- I decided that leasing a new '14 Highlander version would be the best fit for me. They went out of their way to make the experience fun and not-so-intimidating, while also being very realistic and informative. Not an easy tightrope act, but one they've really mastered. So appreciated!\r
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They also managed to track down the exact color combo I wanted, even if it meant trading one of their '14s for another one that met my needs. Bruce was with me the whole time answering all my questions--and trust me, I had about 1800 of them. I left after hours there, talking out my options, with tons of info and no car purchase just yet. They didn't make me feel bad for leaving, either. I set up another appointment the next day, but brought my wife with me. They took my wife through the same steps (minus the test drives) and answered her questions too--but none of it seemed to be a burden for him.\r
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There were many more hoops they jumped through to get me in my car, and while people might tell me, ""That's what car salesmen are supposed to do,"" I truly believe these guys went far beyond to make me happy. Trust me, you don't know how annoying I am with all my questions, indecisiveness, etc.\r
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At the end of the transaction, I borderline felt like I made friends. Now that's truly a great experience. This will be our dealership from now on. Period. And might I suggest you check them out if you're in the market for a Toyota.
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