Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
transFORM
|
|
Review by:
citysearch c.
|
|
Review content:
Go to California Closets instead!\r
\r
We decided to work with TransFORM after considering a number of the larger closet companies because we wanted to support a local business. We also liked the quality of the offering in their showroom, and the enthusiasm of ""the Jill & Stacey team."" However, after a problem with the installation of our closet, our customer service experience went dramatically south.\r
\r
After installation, we received a follow up call from Jill about our experience. We indicated that we had an issue with the product and installation, but received no follow up. Only after completing a (very negative) customer survey did we hear back again. The response, unfortunately, was completely unhelpful: not an assumption of responsibility, or an acknowledgment that they had created a non-functional space, but instead a series of excuses. TransFORM's ultimate proposed ""solution"" to our concerns was not to correct their own error, but to offer a low-cost Band-Aid in an attempt to pacify us. \r
\r
Our particular project involved a somewhat irregularly shaped closet space in the attic. After numerous conversations about maximizing space, our design team came up with what seemed like a simple, efficient design, but their measurements were off by (literally) 50%. This left us with a closet where items fall off the top shelf into wasted ""dead space."" \r
\r
What was most disappointing about all of this was the failure to take ownership of a simple error in measurement. Shame on us for not double-checking the measurements of the so-called design professionals -- and giving TransFORM the opportunity to attempt to pin responsibility on us. \r
\r
And so we're left with bitterness from an unhelpful and condescending sales team and a bad customer service experience, and with a non-functional and over-priced closet space. \r
\r
After a complete renovation of our home, and working with multiple contractors and service providers, our experience with TransFORM stands out as the worst among them -- by a mile. \r
\r
Don't be drawn in by a desire to work with a local company unless you're convinced that it will translate into real customer service. Unfortunately, with TransFORM and the team of Jill & Stacey, that will prove not to be the case. \r
\r
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|