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Businiess name:
Desert West Obgyn
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Review by:
citysearch c.
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Review content:
This practice proved to be very unprofessional and gave off the feeling of a 'good ole boys club' amongst the staff. The individual who does the scheduling is rude and preemptive with her comments I.e. When I called to schedule (as a new client) she began lecturing me about the restriction of switching to a different gender doctor... I reminded her I was a new client and haven't seen a doctor yet. She then continued with her snarky attitude and proceeded to give me the wrong appt time causing me to show up and get told that I wouldn't be seen until the afternoon bc I failed to show up on time. Upon telling the front office of this mishap with said Lisa, they advised me they continuously have issues with her and scheduling and to inform my Dr. I blew it off dismissing it as a bad day on her behalf; I was wrong. \r
I met with Dr. Desalvo and everything went seemingly fine until I left a message for the nurse to submit my prescription for prenatals ( per her instruction bc they only give you samples and want you to c/b to see which ones work better for you) and so I did, never heard back from her. I left a message with the FMLA desk to f/u on a mishap in my ppwk and then next correspondence I hear from the office is that I am withdrawn from further care bc 'my dr. Was made aware of the abusive language I was using towards staff.' This came as a complete shock as the only person who I had any words with that weren't kosher was said Lisa ( who apparently handles scheduling AND FMLA ppwk) and remember I had left a VM for her to c/b due to a misunderstanding in how my FMLA ppwk as to be submitted?\r
So at the end of the day I voiced my concerns to Wendy( an administrative supervisor ) and Cindy; never heard back from either of them. I would not recommend this demeaning/ horrible experience on anyone. It caused me and my fiancé undue stress. I was able to get in with MoM Doc who has more locations/ guaranteed same day appts/ and friendly/competent staff. Best wishes and good luck!
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