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Businiess name:
Riley Park Tire
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Review by:
Guest
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Review content:
Took a wheel and tire in to have the tire remounted and balanced. When they dismounted my tire they said that it was bad. I went ahead and had them order a new tire and left the wheel there until the new tire arrived. It arrived and they mounted and balanced the new tire on my rim. They called me and said it was ready to be picked up. I went in and paid for it and then they brought the wheel and tire out to my car. The rim was covered in mud! I informed they guy about how filthy it is and how unacceptable it is for them to return it to me in such condition. He apologized and offered to clean it. I declined and informed him that it should have been cleaned before I even got to see it. I took the wheel and tire home and cleaned it myself. While cleaning it I noticed damage to my wheel. I immediately called them and informed them of the situation and they advised me to bring it in so they could take a look at it. I complied and after the service writer looked at it he took it into the shop and had the service manager named Jamie take a look at it. Shortly there after the manager came to me and said he does not believe the damage is their fault. He also claimed that some of the gouges in the wheel were not gouges at all but rather rubber left on the wheel, which is totally false. He said he took pictures of the wheel and said he would tell the owner about it the following day and to expect a phone call. I accepted that and took the wheel and tire home. The next day after not hearing anything by lunch time I called and spoke with the manager again and he informed me that he spoke with the owner and showed him the pictures and that I should bring the wheel and tire back yet again so the owner can see the damage in person. I agreed and again took it back. I spoke with the owner and he took a quick look at it and proclaimed that there is no way the damage happened at his shop. I informed him that the wheel was in his possession for 3 days while waiting on the tire to arrive
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