Report a problem
Judy's Book takes violations of our Terms of Use very seriously. We encourage
you to read through our
Terms of Use
before filling report with us.
After careful review, we may remove content or replace a content warning page before
viewing content deemed offensive, harmful, or dangerous.
Additionally, we are aware that there may be content on Judy's Book that is personal
in nature or feels invasive. Please note that Judy's Book is a provider of content
creation tools, not a mediator of content. We allow our users express their opinions,
but we don't make any claims about the content of these pages. We strongly believe
in freedom of expression, even if a review contains unappealing or distasteful
content or present negative viewpoints. We realize that this may be frustrating,
and we regret any inconvenience this may cause you. In cases where contact information
for the author is listed on the page, we recommend that you work directly with this
person to have the content in question removed or changed.
Here are some examples of content we will not remove unless provided with a court
order:
Personal attacks or alleged defamation
Political or social commentary
Distasteful imagery or language
If we've read the Terms of Use and believe that this review below violates our Terms
of Use, please complete the following short form.
|
Businiess name:
Liberty Lake Veterinary Center
|
|
Review by:
citysearch c.
|
|
Review content:
DO NOT GO!!!! WORST SERVICE EVER!!! 3/6/14 I started taking my basset hound to LLVC approx. 5 years ago on a family friend's recommendation. At first they were great, both the techs. and the vet remembered us by name and my dog would gladly follow them into the back for any procedure. Slowly they started losing their regular techs. and the service suffered. I was taking my dog in almost monthly to have her anal glands expressed and nails trimmed. It started with them not fully expressing her anal glands which caused her discomfort (not to mention the terrible smell at home!) or missing a few nails during trimming. This was annoying but I gave them the benefit of the doubt and continued going. Two months ago she had her first ear infection in her 9 years of life so I took her in to have her ears cleaned professionally (I clean them at home weekly) and get medication for the infection. The infection cleared up and all was good. Just a few days ago I noticed that her ear gunk was building up faster than normal so I took her back hoping to get a deep clean and continue using the previous medication that I still had over half a bottle of. The tech took her into the back and moments later I heard my dog crying out in pain repeatedly. When they brought her back out they told me that they would not clear out her left ear without the vet looking at it first, despite the fact that after the vet inspection it would be the same tech cleaning her ear who refused to do so now. I understood there might be a different source of infection so I didn't raise a stink about it. Until they asked me to pay full price for a job they half completed. When I pointed out that they did not complete the service they basically just shrugged their shoulders at me. I was upset and left, intent on calling and talking to the actual vet. When I called back and asked to talk to the vet the tech who did the cleaning told me that wasn't possible. He then proceeded to tell me that I was not taking good care of my dog and that they had told me many, many times to bring her in for a visit since the last infection. This was an outright lie, as I had only brought my dog in once between the two infections and the only thing they said was to use up the medicine if her ears start to look bad. (Terrible advice considering that re-occurring ear infections are often a sign of new allergies and repeated use of the medication Otomax or Gentizol has been known to cause deafness!) I tried to reason with him that we have been loyal customers for years and have spent thousands of dollars there in surgeries, vet visits, and regular maintenance. In an exceedingly rude and condescending manner he told me that none of that matters and had zero interest in trying to right what was essentially a minor wrong. They could have just charged me half price for their half service and you would have never read this but now I feel the need to spread the word of this terrible business to every review site I can find. Do yourself and your pet a favor, find a vet that is interested in your animal's well being rather than trying to screw you over for $9.
|
Reasons for reporting (512 characters left):
|
|
Reasons are required.
|
|
or
Cancel
|