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Businiess name:
Latham Ford
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Review by:
citysearch c.
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Review content:
OMG, I thought I had dealt with bad car dealerships in the past... these guys take the cake. I have had my SUV since 2009... yes it was used when I bought it... within 3 months of buying the car I needed 4 new tires (lesson learned... make sure you look at the tires, I assumed they would not sell me a car with totally worn down tires. When I asked about previous accident history, the salesman told me that he had checked Carfax and there were not accidents (3 years later, I find out that the entire front end of the car was totaled and had to be rebuilt)... when they say show me the Carfax... they literally mean put that paper in my hand.\r
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Now, when I purchased the car, I bought a warranty that covers ""everything except routine maintenance"". The first time I bring it in because my check engine light is on... oh I have no idea how that could happen, but we have dried it out and hopefully it will not happen again... that is $250 please...\r
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A few months later - same problem - hmmm, I don't know why it keeps doing this, but we dried out your spark plugs again, let us know if it keeps happening.... another $250 please\r
A few months later, the same problem - you have a faulty seal and your spark plugs are full of water, but that replacing the seal around your hood is routine maintenance and not covered... mind you this is less than a year after I purchased the car... only $200 this time because it was raining so we could leave it outside to see if it was leaking...\r
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Last year, I had a problem with my anti-lock brakes.... finally something covered under my warranty... $100 please.\r
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Now, my car is not working and I am pretty sure my transmission is shot. I just received a call that they need to send it to another dealership to be looked at (my car is a Chevy, but I have to go to Latham Ford for the warranty). They call me and explain that I may be responsible for all the charges (very expensive) if some insurance adjuster decides that it isn't covered under my warranty, but they will not know until after the car is taken apart.\r
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Now, mind you that I understand the logic behind this. I did get frustrated and tried to explain to the Manager what my experience has been with them and about how I was lied to when the car was purchased... he COULD NOT CARE LESS... he told me that I bought a used car and these things happen. When I explained that I understand and the Salesman lied to me... he didn't even blink an eye... he said well we can't help what happened in the past, we can only deal with the present... REALLY, you don't care, or feel the need to maybe transfer me to the Sales Manager, when I tell you that your Salesman are lying to people??? Does it happen so often that it doesn't even make you take pause??
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