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Review content:
If I could give zero stars, I would. DO NOT TAKE YOUR DOG HERE. It is a swamp of infection and disease that will promptly infect your pet. The facility reeks of urine, the stench smacks you in the face as soon as you walk in. Being a training facility and home to many dogs, an odor was expected... but this is just ridiculous. My 7 month old puppy went to Thee Dog House to go through their basic training program and potty training ($1200 something total). She was there for five weeks, despite me being told originally it was a three week program. Every time I called to check on her I got the same answer ""Oh she is doing great""... getting any real information about my pet was like pulling teeth, and answers were full of attitude as if I was such a nuisance for caring what was going on. On the day I was supposed to pick up my puppy, I called to let Dan know I was coming to pick her up to be told ""Oh no, she is not ready yet"". After having a big go-around with him about not being kept up to date on what was going on with my dog, and being completely disrespected over the phone, my husband and I decided to let her stay the extra week and a half because we thought that is what would be best for her and her training. There was no mention during the phone call with Dan of whether she had any food left or that I should bring more in... until I said something and was told ""Oh yeah, she will probably need more at some point"". I was dead wrong for letting her stay. When I did go to pick her up, my baby was terrified. She cowered on the floor in their presence, ears down and tail between legs, looking up as if she thought she was the worst animal alive. She was extremely skinny and shaky her first few days home... not to mention that she was not potty trained, making that clear as she peed and pooped on the carpet as soon as she got home. Once the pinch collar comes off, all of her ""training"" goes out the window. The only reason she ever listened to commands was because they were pinching her with the collar repeatedly and she wanted it to stop... not because she was actually trained. I felt that something just wasn't right with her, so I took her to our vet on the third day home. Among other things, the vet informed me that my puppy was underweight (which she never has been previously) had an extreme case of kennel cough, as well as Giardia. This not only cost us upwards of $500 in vet bills plus the $150+ for the medication, but put us out of taking her to puppy day care while I work, which cost an extra $55 a day for ""hospitalization"" at the vet because she had to be quarantined to keep her from spreading kennel cough. If I haven't made it clear enough yet, TAKE YOUR MONEY ELSEWHERE!!!!! Take your puppy somewhere they will be as important to the trainers as they are to you... because Thee Dog House is NOT that facility. Your beloved pet is just another four paws in their facility, not to mention that they are happy to take your money and not train your pet effectively.
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