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Review content:
Totaled my beloved 2008 Pontiac G8GT in a snow storm 2014 :-( I started looking for AWD used cars. Found a used BMW 3 series x-Drive. Price was okay, mileage was okay, but the car needed work before I picked it up.\r
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They said they would not do ANY work until I signed for it. No negation on the price. And also needed me to sign it before February so they get the numbers in for January. Wow. Okay, sounds shady, and why should I care about your sales numbers? But I’ll do it because I’m a nice guy and NEED a car because my wife is pregnant and our other one was totaled. Ugh.\r
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It needed new pads and rotors all around, and a passenger rear wheel bearing. They gave me a dirty loaner that vibrated and made noise. I waited over one week after signing EARLY only to find out that the AFTERMARKET wheel bearing was causing the ABS to not read correctly, so they’re going to replace the wheel bearing with a true BMW part. Seriously? Aftermarket parts? Then that takes an additional 3 days of my time, then they call and said that it DID NOT fix the problem, and they needed to replace the ABS sensor too. FINE, just do it! Two weeks without a car! Oh, well, I had that awesome loaner…\r
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Finally they let me take it home, but with a dealer plate on it because the registration couldn’t be completed, due to a pay-off delay from the previous loan??? Then while driving home, 4 different warning lights go off on the dashboard… all wheel drive failure, ABS, brake, etc… so the next day I have to drive an hour BACK to drop it off again… ugh!!!\r
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Turns out they can’t find the problem, and take it to BMW West Springfield. They don’t tell anyone at BMW they dropped off the car, and just left the key on the service counter desk. I call BMW West Springfield and talk to them personally, and find out that the wheel bearing repair was done so poorly, I not only need a new wheel bearing, but an axle shaft and sleeve now too! They could see hammer marks on the parts where they smashed the axle and bearing on! So finally after 4 weeks I have my car back, fixed by BMW thank god. \r
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In the end they ended up replacing the wheel bearing 3 times, ABS sensor 2 times, and 1 axle shaft. All for trying to cut corners. Serves them right. Throughout this ordeal the communication was so poor, it was like pulling teeth. Not to mention they lied to my wife about some things.\r
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Oh, and now 30-days of my 60-day warranty is gone. And they are refusing to help me out on the first months payment, when they had the car for 4 weeks! Because they gave me a loaner….\r
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Horrible. Incompetent. Never again! Stay away!\r
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