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Businiess name:
Laguna Niguel Hyundai
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Review by:
citysearch c.
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Review content:
Took my Genesis in for seat motor repair. I was told the technician put a dent on the side of the car. Gave me a loaner. They kept the car for over 3 weeks. The issue was how long they kept the car but the calls I got from the service agent. He would call only to tell me there is more delays. You would think they would have a clear reason for the delay but they didn't. I had to explain to the service agent to go and ask specific questions as to why their body work people are telling him there are constant delays. The service agent (Neil) tried his best to call me as often as he could but unfortunately, he was lost and simply unable to communicate any logic or sensible information other than "I really don't know. They must be busy." I had to keep asking him to call me because I wasn't getting any updates in the first week or so. Finally, when the car was done, I wasn't able to pick it up the very next day. And sure enough, I got a call from the agent telling me how urgently they needed the loaner. Again, somewhat understandable that they would like their loaner back but given the situation, you would think the manager would call me directly, or at least advise the agent to call with some words of apology and gracefully ask when I can pick up my car (meaning, when can I return the loaner). This is what I mean by having no logic or sense. I was specifically referred to this dealer by someone I know at Hyudnai US Corp office high up and I need to inform him of this dealership's lack of understanding with customer service and using some basic knowledge on courtesy and common sense.
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