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Businiess name:
Gondola Restaurant
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Review by:
citysearch c.
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Review content:
HORRIBLE, TERRIBLE AWFUL MANANGEMENT & SERVICE!!!! We have been going to Gondola in Lebanon Tn for at least 22 years & average at least once a month & we live in another county so we drive out of the way to eat there. Well tonight I will say will be the last time we dine there!!!!! First the waitress was very rude as soon as she came to the table then it took an hour to get our food she kept coming and saying it will be here in just a minute we finally ask to see the manager & after 15 mins she finally comes & ask whats wrong I will add she knows us because we were such frequent loyal customers & has even waited on us herself before. We tell her we have waited 45 mins for our food she never once said sorry or even she would check on it just walked away from our table then finally our food arrived & the waitress said sorry & we ask what happened she said it was her fault & I said that doesn't surprise me you were so rude when we first sit down & my husband again ask for the manager in mean time another waitress that has waited on us many times comes over & apologized & the manager never came to our table the other waitress hands us our ticket as we get up to leave then when we start to pay at register my husband ask why didn't the manager come back to our table & the cashier said shes not sure & just continued with our bill as if we were nothing I will have to say if that's the way they intend on staying in business it will not stay in business much longer I have never been so disappointed in a restaurant in my life it was the worst experience we have ever had & we eat out a lot!!! I couldn't believe they treated us loyal long time customers as bad as they did just in shock a business would do that to customers of 22 yrs . We have brought our families & friends their many times that had never even been there before. We gave them our business as well as brought others to them!! My review & advice is don't eat here if you want common courtesy and your business to be appreciated!!! I never write a review but felt I had to to let other people know what to expect before they try to eat here!!!
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