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Businiess name:
Lakeside Collision II
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Review by:
citysearch c.
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Review content:
Unfortunately my car had been towed to Lake Side Collision II in Merrillville after an accident. When I called the shop, Chuck answered the phone and was very pleasant and professional when trying to sell me on using his shop. Once I told him that I intended on moving my vehicle to an Allstate recommended repair shop, it seemed that the pleasant and professional demeanor drastically changed to the point of being argumentative. I then started asking questions about the police release that was required and who had possession of my vehicle. I am not quite sure what Chuck’s intentions were at the end of our conversation, but I heard him yelling and calling me profanities. During his rant I listened to him say something along the lines of refusing to service my vehicle even if I wanted him to. I was shocked that I was being cursed at over the phone by this man. When I went to speak again the line was disconnected. I felt that I was treated poorly and that the manager and owner should know what was going on. I called Lake Side back and Chuck answered, I asked him for the name of the shop manager and owner. He informed me that he is the owner. I began to say how shocked I was that the owner would treat someone with such disrespect and be that unprofessional. He began yelling that he didn’t care and wouldn’t service my car anyway, then disconnected the line. Luckily the towing company and Allstate were able to work together on getting my car moved without me needing to have any more interactions with Chuck at Lake Side II. Even though I wasn’t planning on using Lake Side and cannot speak for their repair abilities, I would never consider giving them my business or recommend them to anyone.
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