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Businiess name:
Allstate Insurance Agent: Brent Nord
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Review by:
citysearch c.
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Review content:
I have never had a bad experience with insurance until i met Brent Nord. He has the worst customer service. I suddenly went from 120 a month to 185 a month within the same policy. I called him to figure out why it had jumped and it was because he for some reason didnt take my payment for november. I said when i called you you would not take my payment (i thought was odd) and i needed to call back in two days. I called back and he still wouldnt take my payment and said that it would come out next month for two months worth, i said i cant afford that i want to make a payment now and he said that he cant because his computer is not working, so i said ok ill wait then if it is only one month that i have to pay for 2 months worth, and he said ""yes"". well it is the second month and i am being charged 185 again. I called them and they said ""that is my new policy"". I said ""WOW was i going to be told this"". He said ""oh i thougt i did tell you"". I told brent that he is not trying to help me and he said ""sorry"", ""so i said you would rather lose a customer than help"", he gave me no response on that question, i said ""i am going to cancel with you and go elsewhere"" and he said ""that actually sounds like a good idea"", i was amazed and astonished just speechless, so I decided to write this review. i now have an open investigation on Brent Nord. I would never reccomend this guy to anyone. EVER!!!! And those were not even all the problems I had with this guy.
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