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Melvin Satterfield gave me an estimate on re-finishing a table last spring. He was here during our kitchen remodel and stated that he also refinished hardwood floors and would like a chance to give us an estimate. We decided not to refinish the table we had gotten an estimate for, but we did contact him again about the floor refinishing. Melvin gave us a quote of $1275 to re-finish the floors, including adding flooring where we had changed the cabinet layout. After multiple attempts on Melvin's part to complete the job, he was unable to do so because he a) didn't have the right equipment and b) did not have experience with our particular type of floor (which he never mentioned until he had already made a mess of things). We had already paid him $1000 and then had to pay another floor company to come in and do the job properly. The only thing that had initially appeared to have been done correctly, were the new boards. However, come to find out a few months later, even that was not done correctly and now the boards are shrinking, leaving big gaps in the floor. I have had other flooring companies here to evaluate the problem and they say it is because the wood was not acclimated first, which the installer should have known to do. Before the gaps became apparent, I had discussed a partial refund with Melvin to make up for paying the other floor company to finish his job. We eventually agreed that instead, he would re-finish my dining table and chairs and apply the $ paid to him for the floor toward the dining set, and I would owe another $500 on top of that. I received my dining set back in December and it looks awful. Uneven finish, rough to the touch, I could go on and on. Looks worse than before the refinish began. I have pictures of all the flooring and the dining set that I am happy to share if it will help someone else to avoid what I've experienced. We tried to resolve this with Melvin on our own, which he agreed to do, and has now refused to follow through with. We are in the process of working with the BBB and filing a suit in small claims court. I am 45 years old and I have never once, taken the time to write a complaint about any business. That should tell you something about how disappointed we are in the quality of work.
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