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Businiess name:
Freyaldenhoven Automotive
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Review by:
citysearch c.
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Review content:
I took my car here for new spark plugs and wires. I was told that it was going to be 171 dollars plus tax. i scheduled an appointment for today at 9 a.m and was told it would take 2 hours. I was the only appointment for the day when i made it on monday. They open at 8:30 i dropped it off before 9 and asked them how much it would cost to put in an egr valve. I was told as long as we don't break the bolts it will only be a couple of bucks. I said ok if you have time and it's only a couple of bucks go ahead and do it. Around noon i called to see how it was going because I hadn't heard anything. I was told by the receptionist that she couldn't find a mechanic so she would have someone call me back. I called back at one thirty eight seeing as they had had my car for it's two hour repair for 4.5 hours. I was told that he was on the phone and would call me back. At 3 having not heard anything i called back again talked to the mechanic and he told me that they had just got it into the shop and where working on it. At 4:07 i got a call telling me about my 25 point inspection nothing was said at any point in time that putting the new egr valve that i had brought was going to be more than a couple bucks. At 5:30 i went to pick up my car. I was told my bill was $343 and some odd cents. I asked why so much and said that the price was only 171 plus tax and he said the egr valve would only be a couple of dollars. She turned to the other guy and said he wants to know why so much he said well we had to put on the egr valve and clear the codes. I said well the egr valve was going to be a couple bucks. And who asked you to clear the codes i have a coder and can take the two seconds it takes to clear them myself. He took the egr valve price off so my 171 dollar repair that now i'm supposedly not being charged extra for now still cost me $265.79 that's 94.79 more than 171 now i admit you have to add tax but tax was not 94.79. As a person who's dad has been in the auto repair business i can tell you most shops don't operate this way as my father has been in the auto repair business for over 50 years. As a mechanic shop i would defiantly not and will not tell anyone to use them. However if your looking for a great receptionist she would be an awesome and valuable asset to your team she is very helpful and friendly.
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