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Businiess name:
General Lumber True Value
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Review by:
citysearch c.
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Review content:
Very disappointed by this company!!!!!!\r
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I previously got a quote from Andersen to replace all my windows in Manhattan. I called Marvin Windows who referred General Lumber as one of their contractors. I called them to get another estimate. \r
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3 guys from General Lumber Co came last Thursday to my apartment lead by a certain D. Watching them, frankly, was like being in an episode of The Sopranos. I wanted my 10 windows replaced. Some of the windows needs new framing as the frame wood is getting rotten. He started to sell me the idea I needed more than a replacement and a framing job but to change all the frames all together with special isolation inside, etc... I replied I wanted to see two different quotes as it would certainly be a lot of money to redo all windows ( something the Andersen guy never said was necessary ). \r
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D. promised me these quotes the day after ( last Friday ). I never got anything even though I called twice this week. I finally spoke today to D. ( 7 days later ) , who apologized for the delay and then, out of the blue, told me he never agreed to send me any quote on a replacement job, only if I would redo everything. I replied it was not what was he had promised. He said he was not interested anymore in the job when I mentioned again that Andersen Windows did give me a quote the same day they visited my apartment and they never had any issue about a replacement job only!!! \r
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Talking to this guy at General Lumber, I clearly had the feeling I was being bullied into buying a service I did not want in the first place. I of course declined. Shame. And I'll be ordering my windows at Andersen next week. \r
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Pity there are not much choices out there. These guys seems to be as un-professional as at Home Depot!
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