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Businiess name:
Cascade Auto Center
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Review by:
eduane e.
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Review content:
My story, although lengthy in time span, ends with an overall positive result. Beginning in the spring of 2013 we experienced several (electrical) problems with our 2012 Equinox. After multiple visits to your Service Center and a considerable amount of time you were able to resolve many of the problems. However, some problems remain, one of which is a serious safety concern..... headlights going off! Display lights have stayed on with the ignition turned off and key removed, remote entry failed, multiple times of a dead battery and on and on. Throughout the experience we feel Cascade stayed with us and did all in their power to resolve the issues. We discussed going the Lemon Law route to get into a different vehicle and Cascade personnel were willing to work with us and deal with General Motors to get the 2012 Equinox replaced. Bottom line, it has been a lengthy and at times testy experience, we basically are content with the outcome. We were able to get a 2014 Equinox as a replacement. Although the 2014 does have a couple of options we wanted and obviously a couple of years newer, the out of our pocket money to get rid of the 2012 Equinox was about $5000.00 more than it should have been. At least now we are comfortable if we go somewhere and don't have to be concerned about getting home before dark. Thanks Scott, Eric, & Bill for working with us through this negative experience and turning it into a positive one.
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