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Businiess name:
The Power Outlet
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Review by:
citysearch c.
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Review content:
DISHONEST, RUDE, AND INSULTING! I wish I had read the google reviews before I hired The Power Outlet! A tech came to the house to service our generator. He neglected to tell me that the hourly fee starts when the tech leaves the office - so if you hire, you better live close to their office! The tech could not find the electrical box and searched for two hours instead of asking me where it was. He then went back to the office to call the factory and charged us for the time he was on the phone. All he had to do was ask my husband or I where the box was- that simple- in the garage in plain sight! The tech came back out (again charged for the 22 minute drive time there and back) and serviced the machine. Total hours spent on the job- ONE HOUR. Total hours charged- FOUR HOURS. PLUS a $90 service call fee, $14.95 for a filter (WHEN THE TECH EVEN TOLD ME HE DID NOT CHANGE IT BECAUSE IT WAS NEW), $10 ENVIRONMENTAL FEE, AND $5.85 FOR 3 AA BATTERIES). So for a basic yearly tune-up- I WAS CHARGED $499.29. When I called to complain and explain the situation, James told me that I ""was what was wrong with this world."" He made a comment as to the high price of my home and how I did not want to pay for a basic service. He was insulting and threaten to sue me if I did not pay his tech that was waiting outside. This is a DISHONEST company- BEWARE!\r
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