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Businiess name:
Absolute Answers Plumbing and Heating
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Review by:
citysearch c.
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Review content:
All pictures uploaded were taken after Dave rendered services on our monitor heater two days in a row. Dave Morin from Absolute Answers Plumbing and Heating flat out lied about services rendered and didn't provide services I paid for. I have pictures to prove he didn't render the services such as cleaning the burner, changing the filter at the tank, and he replaced a combustion ring around the monitor heater flame without cleaning the burner pot and when removed by another company the ring was filthy one day later. The machine was so filthy to the point of being unethical to leave it that dirty. On the phone Dave Morin told me he replaced the filter at the tank, then he asked his co-worker if he changed it and I have pictures of it being encased in ice so their is no way he replaced it. After taking pictures and when I had another professional here I called Dave Morin and he told me he doesn't have time for this f'in sh!.... This guy blatantly lied to me and I have pictures to prove he is a crook. The fact that he lied about what he did is upsetting. It is unethical and dangerous to mess around with a fuel line and fuel-led heater if you don't know about it. Dave came out two days in a row and it still wasn't fixed. On the third day he said he would have to charge me again for coming out. I paid $170 the first day and had to call him the next morning when the heater was registering the same error message that was supposed to be fixed the first day. Dave charged me another $243 day 2. On day three when another professional was here and took the machine apart and checked the filter it was a fact he ripped me off and I have pictures to prove it and the testimony of another professional (Jays Monitor Heating) who will give testimony if wanted. I paid $172.80 on January 22, 2014 and another $243.00 on January 23, 2014. On the 23rd he replaced a combustion ring which was priced accurately at $125.00 but when pulled out by another professional on January 24, 2014 it was already caked with soot and charred because the chamber wasn't cleaned and again I have pictures to prove it. In the end it is not about the money but to lie to an unknowing customer is unethical especially when the temp is getting down to minus 20 degrees at night. Also Dave told us that his employee Thomas D. had warrants out for his arrest and was in handcuffs at the trooper barracks the morning he brought him into our home.
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