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Businiess name:
Bounce USA Inflatable Fun
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Review by:
citysearch c.
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Review content:
I will have to agree with all the bad reviews. This has to be the worst experience ever! How are these people still in business? They are not the only place in town. I never write reviews, but after such a horrible experience I felt like it was my responsibility to warn others. I wanted to take my two year old and a few of his friends to bounce for his birthday. I only had 4-5 total kids so I decided that instead of paying to book a party with all the hoopla which my two-year old would not appreciate anyway that I would just pay for open play for everyone and get pizzas and drinks when we got there for everyone. We read on the website that they did not provide dessert so you could bring your own cake or cupcakes so we brought cupcakes as indicated by the website. So, we show up and sit in the lobby to wait on the other children. When everyone got there, I went to the counter where a man was waiting at the cash register. I told him that I wanted to pay for open play for the five guests that had come. He immediately looks over at my husband and mother who were sitting over to the side and said, ""You can't have outside food."" I responded that the website stated that you could bring cake or cupcakes. He said, only if you booked a party. So I said okay, well we will just hand them out as they leave. I then said that I wanted to order some pizzas. I saw where they had advertised one pizza for $14 or three for $37 so I was just going to get the three. He then told me that that deal was only for parties too. They then said that we could pay for a party and have the cupcakes and pizza deal because if we didn't we wouldn't have anywhere to sit anyway. So we were essentially forced into paying for the 6 kid party for $95. But we just wanted everything to go smoothly and after all, everyone was already there and ready to go. So we paid the $95 for the party. So out of the $95 party fee, $36 of that was admittance to the bounce room. The other $59 dollars went to: a plastic tablecloth that had obviously been reused, utensils that we did not use because we had pizza and cupcakes, ""napkins"" that were just a role of paper towels, plates, which were the cheapest thinnest paper plates you can buy almost not worth having paper plates at all may as well eat of the paper towels, and balloons at the table. I assumed since the balloons were included in the description of what was provided with the party that they were ours to take so I had planned to pass them out to the children as they were leaving. One boy left early and I handed him a balloon. A minute later the same rude man you greeted us came over to our table with the balloon that I had given the boy and said that the balloons were for the centerpiece decoration and we could not have them. Are you serious?! You took a balloon out of a two-year old's hands?! I could not have been more shocked and embarrassed. I mean how much could that balloon have cost? And why did the $60 I paid not cover it? What did the $60 cover exactly? It was obvious to me that these were not good people. I will never go there again and it's a shame because my two-year old is only beginning to have birthdays and events that will not be held at Bounce USA. Big mistake Bounce USA, this will eventually kill your business. Of course, maybe if you treated people better than you wouldn't have to charge elevated prices for crappy accommodations. Later, the awful man told my mother that he was a bouncer for his other job. That was the only thing that made sense all day. Don't quit your night job because interacting with kids and parents if certainly not for you.
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