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Businiess name:
Auburn Volkswagen
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Review by:
citysearch c.
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Review content:
I recently had service on my car and they damaged the paint. After first denying their responsibility, and after some discussion, they said they would fix it. They did indeed fix it to my satisfaction, but when I returned the car for the paint fix it turned out I needed a new rear wiper motor at the same time.
When I picked the car up I noticed that the rear window wiper squirter nozzle was not hitting the window high enough up on the window. I dropped the car back at the dealer and they did adjust it by the time I picked it up by they didn't recheck this sufficiently because the squirter stream now hits the rear spoiler and mainly misses the window. I took the car anyway, and later that week I got a rear hatch sensor fault.
I took the rear hatch apart myself and discovered it was wet inside the rear hatch door. I found the cause when I barely touched the reservoir hose going to the rear wiper motor and the hose popped right off the fitting. I pushed it back on until it snapped on firmly, dried out the hatch, and was able to remove the rear hatch sensor fault. They clearly were in a hurry or lax in their work.
This was upsetting since with the rear hatch fault active I could not lock the rear hatch at all and I have an expensive subwoofer and amp in the back of my car. I feel that they are rushing their work and are not being thorough in their approach or testing of repairs. To my thinking and experience, their work quality has dropped off in the last year or two.
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