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Businiess name:
Caramel (Bellagio)
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Review by:
citysearch c.
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Review content:
I am writing this review from the hotel room. First let me just say how unimpressed I was at the hotel and the service.\r
Checkin -\r
Checkin took more than 30 mins. After a long 9 hour drive from San Francisco the last thing we wanted to do was wait another 30 mins to checkin to the hotel room. The lines were terribly long and there weren't enough staff to check people in.\r
Once we were finally checked in, we had to walk through the casino in order to get to the hotel room. With such a crowded lobby and casino you can just imagine what a hassle this was!\r
Room -\r
The room is very dated. The television set is a 27 inch Philips flat screen (notice not flat panel). One door panel of the TV cabinet was missing and they just left the screw and bolt dangling. Again is this really 5 diamond? I've stayed in many hotels all over the world and this is the first time I've ever seen this! There were markings on the walls - just wear and tear I guess over the years. There were two chairs in the room which looked very dingy and worn. And to top it off one corner of the room smelled like trash!\r
Bathroom -\r
The bathroom is very spacious and nicely decorated. There is both a bath tub and a shower stall (the drain in the shower stall was clogged!). There is only one sink however.\r
Overall, I had such high expectations for this hotel and had a very disappointing experience here. In all honesty for $100 less the New York, New York hotel was not much of step down from this room at the Bellagio. If you're looking for a hotel on the strip, I would recommend the Venetian. All rooms are suites, you get more for your money, and there is easier access to the hotel room without having to lug your luggage through the casino.
Pros: large bathroom
Cons: long check in times, long walk through casino to get to room, dated room
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