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Businiess name:
Caramel (Bellagio)
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Review by:
citysearch c.
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Review content:
This is supposed to be a 5 star hotel and I have never witnessed worse customer service when it came to the valet. I attempted to use the valet service 3 times in a recent trip to Bellagio. Every attempt there was more than a 15 minute wait for an attendant to even acknowledge we were there. I opted to leave the valet line for self parking every time. On more than one occasion I had to drop people off at the main entrance. Once I had finally reached the appropriate spot to let them out of my vehicle they had to walk across 3 lanes of constantly moving limos and cabs. Luckily no one was hurt. During my last encounter a passenger had to get out of my car to move a pylon so we could escape the valet area. There were at least 6 employees standing there doing nothing but apparently that was more important than helping us maneuver out of their horrible valet.
Pros: nice casino and guest rooms
Cons: valet
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