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Businiess name:
425 Motorsports
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Review by:
citysearch c.
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Review content:
Nothing but problems! We all know the reputation that car repair people have. When you find a good one, you hold onto that guy forever. But then there are the other one's, the incompetents who shouldn't be allowed to work on a tricycle let alone an automobile. 425 Motorsports is one of those incompetent shops, they may look nice on paper but their customer service is atrocious and their tech shop does horrible work. If you go on their website they sound good, but they don't walk the talk by a long shot.Long story short, I took my CTS-V in for a simple install of headers and full exhaust. I went to 425 Motorsports in the first place knowing what I was looking, all they had to do was order the parts and do the install. After a month, that's right, an entire month, the car ran horribly and the check engine light would not go out. They bought more parts to fix that problem, to no avail. Then I had them check the engine for additional after market parts as I bought the car used and the previous owner had already done work. I was told by their tech shop that only the air intake had been replaced which anyone with eyes could see. It wasn't until I took it to another shop that I found out that the car had an air intake, supercharger pulley, 160 degree thermostat, air filter and tune. It was this information that made the new shop figure out and solve the problem right away. In the end, 425 Motorsports ordered and installed the wrong parts, not to mention additional parts ordered to fix a problem they created.\r
After the fact, I got in contact with 425 Motorsports to give them the opportunity to make it right and reimburse me for the additional labor I had to pay to fix their work. Not only did they not take ownership of their mistakes but when given the chance they once again left me hanging. I talked to the owner of 425 on a Monday and we agreed that they would put together either a statement or offer to try to make it right and get back to me at the end of the week. Not only did I not receive an offer or any other attempt at satisfying me, I didn't even hear back from them. In summary, they had my car for a month; they installed the wrong parts and ordered more parts to try and solve the problem they created, the car still did not run properly when I picked it up; I went to another place and in two days they fixed everything the way it was originally intended and 425 Motorsports basically told me, ""tough luck,pal"". Take your car anywhere but here!
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