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Review content:
I keep a bunch of Capricorn's cards in my car. I'm not lying, you can look in my glove box this very minute, and you'll see a stack of them in there. I pass them out all the time, and I don't get anything for that. In fact, I'll probably end up hating myself, because, like a whole-in-the-wall restaurant that you really, really like, you tell everybody about it, and now you have to wait for service! Do I like Capricorn? You bet! Is anybody else going to touch my car? No!
Now, to qualify why I rated their professionalism the way I did, all three of them in that shop are really nice people. Competent people. But they're people, not automatons. Many shops don't let you go in and talk with the mechanics, look over their shoulders, and just chat with them. At Capricorn, the mechanics are a lot less formal, i.e. their "professionalism" drops. Are they really good mechanics? Yes. Are they nice people? Definitely yes.
Do you want to know what kind of car I drive? I drive a 1988 Mercedes Benz 300/E. Do I like my car? You bet! And Capricorn's service and prices? Their service is top-rate. Their turnaround time is very, very good, and their prices are more than acceptable. I mean, look, it's a Mercedes: you do anything in it, and it costs you money. That said, I'm tickled pink about Capricorn! They've never tried to up sell me, or sell me anything that I didn't need. I'm one of those few people who actually believes in maintaining their vehicle. If something is wrong, I want them to tell me, and they do. In fact, I'm bringing it in on Friday to have them do some work on it. They're helping me keep my car in amazing condition, without it costing me a fortune, hence why I keep their business cards in my glove box.
Capricorn's biggest downside is their business location. They're way back behind everything, so you wouldn't know they were there. Other than that, they're the cat's pajamas.
Stephen Shore
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