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Businiess name:
Thiele Heating & Air Conditioning
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Review by:
Jim B.
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Review content:
Called Thiele to come fix our furnace, which we discovered was not working when we awoke this morning. They had someone (Sal) come out that afternoon. Sal detected the problem and needed parts from a parts supplier that was closing at 5:00pm. Only problem was we live in Avon and it would take 30+ minutes to get the parts and it was 4:40pm. Sal called the office and the owner John Traub told Sal he would run and get the parts before they closed at 5:00 and bring the parts to our house 45 minutes away in rush hour traffic. John did deliver the parts to Sal and Sal completed the repairs, which were mostly covered under warranty. Sal was the most professional HVAC service person that has ever serviced our furnace. He explained what the problems were, what parts he needed to fix the problem and provided great customer service. I could not ask more of Sal, John Traub and Thiele. I give them A+ on their service today. We are very appriciative of them fixing the furnace. I am going to have them do the yearly maintenance in the future.
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