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Businiess name:
Winter Springs Veterinary Clinic
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Review by:
citysearch c.
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Review content:
I'm surprised to see the number of positive reviews for this clinic, in light of my recent experience. Our boxer was lost on New Year's Eve in our neighborhood in Apopka, FL. We have since learned that he was found and taken to this clinic on January 2, where his microchip was scanned and someone from the clinic called the pet recovery service (HomeAgain). Despite knowing that our dog did not belong to the person bringing him in, they simply relayed our contact information and sent them on their way.\r
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The stories that we have heard from this clinic are ever changing. First, they claimed that our dog was never scanned. Then he was, but he was ""not in good shape."" First, they told us they had the contact information for the person who brought him in. Then, this was a random person off the street and they took no information and provided no services but to scan our dog and give this person our contact information and send them away.\r
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I have called numerous times looking for answers on what they did with our dog and why. In the end, I asked the pointed, $64 million question, and ask that everyone reading this to allow the response to really soak in before deciding that this clinic is the kind of place you want caring for your families and your pets: ""why didn't YOU contact me when you learned from HomeAgain that the person in your office was not the owner?""\r
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Their response: ""You are not our client. He is not our patient.""\r
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This is the penultimate in failure, if I've ever seen one. Shame on all of you.
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