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Businiess name:
Latham Ford
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Review by:
citysearch c.
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Review content:
Bought a new 2012 Fiesta there. Problems with dealership have been as follows:\r
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1) After second oil change, car had to be towed back to dealer because they didn’t put the new oil filter on correctly. Also, on several occasions they have overfilled the crankcase with approximately 1 quart oil. When I pointed this out they said it was normal to overfill….\r
2) Possibly related to the multiple oil overfills (and ergo excess oil burning) I mentioned in item #1 above, catalytic converter needed to be replaced.\r
3) Vent for manual transmission started leaking oil onto the cooling fan. I brought it to Latham Ford (again, like a fool) and was told that since I didn’t have all of my service performed there (I only did two engine oil changes myself after they couldn’t do it correctly as per item #1 above) the warranty would not cover potential transmission issues if I had changed the transmission oil or had it changed by a non-dealer. After explaining several times that I only have changed the oil myself, they kept repeating that if I touched the transmission, it wasn’t covered by the warranty. Got a very skanky and creepy feeling from them so I took my keys and left. Will bring to another dealer.\r
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I have the dealership documentation for most of items 1 and 2 above. Item 3 there is no documentation as I took my keys and left.\r
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Now, what the other commenter here said about the sales staff I agree with also. However, that may be the least of your problems if you go here.\r
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