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Businiess name:  Blue Water Sanitation
Review by:  citysearch c.
Review content: 
We had been with this trash removal service for more than 15 years and the service was always great. Only one or two missed pickups and it was always resolved cheerfully regardless whether it was our error or theirs. But then, our trash was not picked up on the first pickup date after Christmas. I called and left a message and left my phone number and address etc. , but no one returned my call. The following week we put the trash out again, but apparently we put it out on the wrong day following the New Year holiday. When my wife called to find out what the problem was, the spokesperson was extremely rude and informed my wife that they had video proof that the trash was not at the curb after New Years. We agreed that was true, and that was our error, but the previous week was their error. The woman that she was talking to did not care about that, and only responded ""the pickup date for our area had already passed for that week and they were not going to pick it up."" \r I was in the hospital for an emergency surgery, so subsequent calls were made by my daughters to resolve the issue. This same spokeswoman (she claims to be the Manager) responded with extreme rudeness and irrational responses and made no attempt to resolve anything. The last conversation with her and my daughter ended with the ""manager"" telling my daughter that she was going to ""call the police on her"" because she had informed her that she was going give Bluewater a poor customer service review. Wow.. The only thing I can figure is they must have changed their spokesperson/manager or she is having some severe personality issues. She informed us that Bluewater will be picking up their trash receptacle. We'll, all I can hope for at this point is, that they don't dump the contents of the bin out on the roadside along with the extra bags of trash that were accumulated in the two weeks of missed pickups.....

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