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Businiess name:
Santa Fe Mazda & Volvo
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Review by:
citysearch c.
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Review content:
I had purchased a previous vehicle from them in the past and got screwed on that deal and it took them 9 months after the sale to finally get all of the paperwork right. I decided to give them another shot to try to get out from under the other vehicle. As I walked into the dealership I was greeted by Ernesto who I had explained my previous experience with and who assured me that the company had done some house cleaning and gotten rid of all employees that were not customer oriented. I expressed interest in a certain vehicle and I also explained my need to be done pretty quick as I had a two and a half hour drive home still. He seemed to want to help and we began the process. He showed me a couple of vehicles that could suit my needs and we began the paperwork. I was kept waiting in the dealership for about four hours and kept receiving the familiar brush off ""We're working on it, we just need 15 more minutes"". Apparently 15 minutes takes a lot longer in the dealership than it does anywhere else in the world. I was delayed and delayed until closing time when they finally told me there was nothing they could do, sorry. So I left to conquer my drive home. This afternoon, thirty minutes before my two children's nap time, Ernesto calls and tells me that they got it worked out and have the payments where I want them, come pick up my new car. I explained to Ernesto that I have a three-year-old and a six-month-old that would have to come with and that I didn't want to be wasting my time. He assured me that it was all ready to go, I just needed to come down and sign the papers. So we begin the long process of getting the kids ready to be on the road for a total of five hours and a couple hours doing paperwork. After the kids are all dressed, packed, bundled up and ready to head out to the car Ernesto calls back to tell me ""Don't leave yet, we forgot that you were going to be trading in a car, we need 15 or 20 minutes to make sure all that paperwork is ready. Unbundle the children and have them wait to see what we're going to do, now thirty minutes past their nap time. 15 minutes pass, 30 minutes pass, 45 minutes pass and I call and speak with the sales manager who tells me that they are going to have to wait until tomorrow to call the bank because they don't have everything ready yet. I explain my frustration with them because I had explained my situation and was assured they are ready to deal. The sales manager then tells me that if that's the way I'm going to be then it's probably best if we didn't do business.\r
It is painfully obvious that there is no respect or value given to the customer's time. I would highly recommend you take your business elsewhere and stay away from this place.
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