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Businiess name:
Designed Receivable Solutions
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Review by:
citysearch c.
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Review content:
Received a call from the agency in response to an outstanding balance of $34.45. During the first call I asked when they received the account. I was told they received it May 31, 2013. Based on how long ago they received the account, I asked about any previous attempts to contact me. I was told there was no records of previous attempts. Based on the info given to me I indicated to the person I was mailing payments to the account number given to me. I asked to have an opportunity to research the balance. I have an opportunity to research the balance and was told the account was sent to collection April 29, 2013. The account on file belongs to two separate accounts with the same hospital and I was making payments to one of the account. I was not aware there was two accounts. I called back and explained the confusion. Then I asked the person (x3011) why it took the agency from April/May 2013 to January 2014 to contact me in regards to the balance. This was the same person I spoke to initially. During this second conversation she tells me the agency had tried to contact me several times by phone by received an answering machine. I asked was messages left for me to call back. I was told no they have a direct dialer call and when no picks up it disconnect and no message are left. If someone picks up then the person is transferred to a live person. When I said I work a full time job how am I suppose to know they called me if no message was left I was told by the person I should check my caller ID to get the number and call back. I told her I didn't have a caller ID and if I did not for me to searching my caller ID for their number. I was not satisfied with the response and asked to speak with a supervisor. I was transferred to Maggie. I tried to explain my complaint to Maggie. Maggie then tells me she has in the record they spoke with me June 28, 2013. I asked about the statements made to me by the first person. Maggie tells me the Rep is new and she will address the issue with the Rep. During my three conversations I heard 1. no record of any attempts 2. attempts made but received answering machine and no messages then 3. They spoke to me one occasions. Same account number but told different information about previous attempts to reach me by phone. They are clearly unable to report the correct information to me. I asked Maggie who does her company report to and she stated she can't advise my on this and I should address this complaint. If you are a collection agency and had my account since May 2013 why is there inconsistent information regarding a simple question of previous contacts. I question if previous contacts were attempted by phone. They also claim they mailed letters to me but I never received any letters. In my opinion I think this account was overlooked and now they are backtracking to get payment. In addition this account was my 7 year old son as the patient and in his name. I question why they called my 7 year old son for collection of payment. When they called they asked to speak with my son and not me so I question if they spoke to me in June if they have my son's name on the account. Maggie claims I said I would make payment in June but they didn't have my name on file to call me back and ask for me by name to address this account.
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