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Businiess name:
Leone, William H, Md - Pain Management Group
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Review by:
citysearch c.
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Review content:
Horrible. Made an appointment for my mother back in Dec of 2013. It was set for 12:30pm on the 15th of January 2014... New patient. No one called to confirm the appointment. We got there at 12:15-12:20 pm did all the paper work and paid the co pay.They told Mom she was the very next person to be seen there was one person in front of her. The first thing after we walked in the door and did the paper work they hit us with a drug test.. Mom could not go on demand.. They said oh ok you can wait until the Dr sees you. well after an hour of waiting 1:30 pm I went back to ask how much longer.Also asking Kim in the new patient office what was up.. Was lied to and told oh the appointment is not until 1pm jus told you 12:30pm becaue of the paper work.... The first thing that was said was ""Oh it isn't because she could not take the drug test."" In my mind I was like umm that is not what i asked...But smiled and answered"" Well people can not pee on demand."" What is the problem. They were like oh""we are busy and trying to get a room..."" I said once more well how long.. No answer.. Ok while sitting in the lobby people were telling us how they do not do anything but hand out drugs... Also how they can sit for 3-4 sometimes longer hours... Well it hit 2:30pm.. I stood up went over and said ""ok we have been sitting here for 2 hours now, Mom was supposed to be the next person seen. what is the problem and how much longer.."" Again no response. Finally I said ""look you have 6 minutes I am going to cancel the co pay on my credit card and walk out of here if you do not have her in a room and seen in that time..."" Smoked a cigarette in my car waited came back in Mom was still sitting there in pain mind you... Why do you think we went there she has pain so bad she can barely walk and sitting there was not helping..I looked and Mom and said""Lets go!"" I called my credit card company canceled the co pay and called Moms insurance company and let them know all about this... Also called a few friends in the news. Not a good first time experience.... This place needs to be investigated something is seriously wrong here.......
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