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Businiess name:
Consolidated Utilities Inc
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Review by:
citysearch c.
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Review content:
What a horrible experience. I moved to Savannah 7 months ago and cannot get consistent billing from this company. First a HUGE bill two months after we moved in when nothing had changed with our water use. They will not even discuss that there is a problem--you just have to pay it. No help whatsoever. When the bills come they are due within two days so it is impossible to mail the check in on time. Then I just noticed they have not sent a bill in over two months. I probably would have noticed earlier if it had not been the two busiest holiday months-Thanksgiving and Christmas. When I called them I was told I had to drive downtown right away and pay it or have my water shut off. Christie also told me many people were calling in that have not been receiving bills. Then 3 other people came in while I was there saying they aren't receiving their bills. Of course CU will not remove the late fees although there is obviously a problem with their billing system. Joanne, the manager, told me they walk the bills to the post office and what happens from there is not their problem. So it is mine? I don't believe the post office would only lose this one bill each month, or all the other customers there complaining. At the very least this utility company has a big problem with billing. Consequently, it is quite a lucrative problem with all the late fees they are raking in with a ""no waiving of late fee"" policy. Hmmmmmm..... I am writing a letter to the City although the employees and manager at CU would not give me their last names or superior's names. They are unprofessional and poorly run. Welcome to Savannah.
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