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Businiess name:
Metal Men Appliances & Pre Owned Furniture
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Review by:
citysearch c.
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Review content:
WORST. COMPANY. EVER. I purchased a refrigerator from Metal Men on 4/29/13. They delivered the fridge and picked up my old fridge. Within the 60 day warranty period, I notified them that the fridge was leaking water from the top portion of the refrigerated section. Metal Men made an appointment to have their repair man take a look at it within a few days. They never showed. After 4-5 more scheduled appointments at which the never showed, they finally had someone come out to say that the fridge was not able to be repaired, but that they would replace it. After at least a month or so, they finally delivered a replacement refrigerator. After plugging in the replacement, we stored our food in it. The fridge continued to get colder and colder each day until it began to freeze the food in the refrigerated portion. We attempted to adjust the temperature downward to no avail. We eventually turned the temperature to off, let everything thaw and tried again. After a few days the fridge froze again. We immediately contacted Metal Men to inform them that the replacement fridge was broken. They then told us that we would have to pay $50 for someone to come out and fix it plus the cost of the part. They refused to honor the warranty. We informed them that they agreed the original fridge was covered under the warranty and that they did not fix the original fridge per the warranty, but replaced it with a broken one. They still refuse to fix or replace this fridge. I just spoke to the receptionist - despite my repeated phone calls, the owner never called me back.
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