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Businiess name:
Medical Clinic Of Northville
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Review by:
citysearch c.
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Review content:
At the Medical Clinic of Northville, the office staff is extremely rude and unprofessional. First when you call to make an appointment you are asked immediately- Can I put you on hold? Then you are on hold for 20 minutes at least. Then when you go to your appointment time you arrive 20 minutes early only to wait and additional 60 minutes at least. Then you are told to go an examination room where you wait another 30 minutes before the doctor comes in. \r
The office staff at the desk is the rudest, ignorant people I have never encounter in a medical office. All I see them do is sit at the desk, do nothing and put people on hold. I especially do not trust the girl who does the medical insurance and billing- she appears to be the most incompetent person on the planet. When asked questions concerning your specific billing, she is unable to answer them. A competent person would be able to answer your question quickly. This is 2014- truthfully there is not that many insurances out there anymore like before. She does not appear to know what she is doing. Anywhere else this would not be tolerated. I have also found that not only is the office staff but the doctors as well, behaves towards the elderly poor and disrespectful manner. I have seen this occur with my father and my mother as well as other elderly people. Additionally, I have noticed that in recent years the elderly do not come to this office anymore. I believe that the doctors and staff want to treat younger people from the manner they are spoken to and treated. Also, when requesting results from a blood test, it takes up to over 2 weeks for the results to arrive at your home. Other specialists I have gone to it takes only 3 days at least. I can agree with Julie D, the office help is bad especially when it comes to scripts as I have had the same experience occur too several times. So here are my recommendations- if you are old do not go here, if you do not have an entire day to waste at a doctor’s office do not go here, if you do not tolerate rude, ignorant desk help- do not go there. In general I would never recommend this office at all. It is not worth the time and your hard earned money to be treated in such a poor and unprofessional manner. What is shameful is that this behavior has been going on for years. \r
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