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Businiess name:
Top Performance Auto Inc.
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Review by:
citysearch c.
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Review content:
I usually rave about your service, however, this trip, I wasn't so impressed. My oil change was performed in a short time. I paid for the oil change and received my receipt with information highlighted. It would have been nice to get an explanation of the suggested services. I got in my car and went on with my day. I happened to notice that the sticker on the window wasn't changed, it still showed the old mileage for the oil change. I then checked my car for the remaining oil life...the computer hadn't been changed and still showed 46% oil life. I also noted that the radio station had been changed from the station that was on when I first arrived.
I called your business after I noticed the sticker and the oil life. The person that I spoke with didn't seem too concerned that the jobs that weren't completed. He said to come back and he would have your tech make the corrections. Since I was close, I went back. I appreciate that your techs have guidelines and are expected to adhere to them. I believe that even though your tech didn't do anyting intentional with the radio, an apology would have been greatly appreciated. Something along the line of, "Thank you for coming back. I'm sorry that we didn't reset the computer and I'm really sorry about the radio. It was accidentally changed. Please accept our apologies for your inconvenience."
I live in downtown Vancouver and have kept your service even though your business is a considerable distance from my home. I have been a repeat customer and your front desk personnel can see that on our history. My husband and I have been very happy with your service until this point.
Please consider asking your front desk personnel to be thankful for repeat customers and thank them for their business especially when the customer has to come back for your techs to finish their job. It is bad form and bad customer service not to acknowledge your errors and acknowledge the inconvenience that you caused your customer.
I showed my husband, Dean, the services that you recommended, however, at this point, I'm not sure that we will have your company do the repairs. I was prepared to make the appointment when I returned to your shop, however, when your front desk person didn't apologize and just asked for my keys, I just wanted to leave.
It all depends on how you respond to my review if we go back to your business. Also, I'm not sure that I would recommend Top Performance to my friends.
Thank you. Juanita Wessler
360-773-7325
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