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Businiess name:
Bridal World
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Review by:
citysearch c.
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Review content:
STAY AS FAR AWAY FROM NANCY AND BRIDAL WORD AS POSSIBLE! I don't even know where to begin… We ordered 5 Bill Levekoff bridesmaid dresses at the end of May for a mid-November wedding and were told they would arrive in early September. We chose to order through Bridal World because I had a bridesmaid that lived in Colorado and Bridal World offered to ship the other dresses for free to Philadelphia (otherwise it would have cost more to order them in Philly and ship them to Colorado). Totally not worth the $20 savings.\r
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We had not heard anything from Nancy (the incompetent owner of Bridal World) by the first week in September. My MOH called and Nancy said they would arrive by the middle of the month. By the last week in September we had heard nothing, so my bridesmaids and I started calling every day - no one would answer and we left polite (initially) voicemails asking to be called back. Her voicemail filled up after a week and after 10 days I finally told my husband who called daily and was finally able to get in touch with her by the beginning of October. Nancy said she had a personal issue and was out of the office, however she gave him her email so we could get in touch with her if she didn't answer the phone. She promised the dresses by the end of the week and said she would update us. She did not get back in contact with us and we again had to call/email her several times to get a response. This happened twice more, with her giving us a date they would arrive, promising to call us to confirm, then not calling us by the date SHE sent. The dresses arrived in Colorado the last week in October and to save time we had my bridesmaid fly them out to Philly. Again, my wedding was in mid November, so my bridesmaids had less than 3 weeks to get alterations done. \r
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In summary, we ordered dresses in May that arrived the last week in October, 7 weeks after the expected arrival date. AT NO POINT did Nancy reach out to us to let us know the dresses were late, she was impossible to get a hold of, and consistently gave us timelines that she didn't stick to or follow up with us about. Furthermore, she never once apologized and was actually rude to my husband when he asked her to overnight the dresses & provide tracking numbers when they arrived. \r
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STAY AWAY! MINIMAL SAVINGS ARE NOT WORTH THE HASSLE AND STRESS! SHE IS INCOMPETENT! \r
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I ONLY GAVE HER ONE STAR BECAUSE THEY DON'T LET YOU DO 0.
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