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Businiess name:
Superior Small Engine Repair
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Review by:
citysearch c.
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Review content:
This is the worst business that I have ever encountered. Called them because of their ad in the Frankfort Station for their offer of free pick-up and returned. On 10/22/13 they picked up my snow blower that wouldn’t start the previous year. Was told that they had not started on snow blower yet but would in about two weeks, and they had only 2 other blowers in the shop at that time. After not hearing from them for a month I started calling during the week of November 25th. After two weeks of their not answering the phone and not returning voicemails, I was concerned that they went out of business. I drove from Frankfort to Lockport on 12/5/13 to see if they were still open. Upon arrival I found that they were still open and very laid back. They had no idea why I was there and after digging thru a pill of orders discovered my machine. “Oh gee, we’ll look at it tomorrow (12/6/13) and call you about the problem”. They never called. On 12/17/13 I again drove to Lockport. The same individual (who did not recognize me) again dug thru the pill of orders. After finding my order he said; “Oh you were here last week, well let me see if I can take a look at your blower today”. After 8 weeks, I said no and told him I was taking my blower with me. It took him over 20 minutes to find my machine. Watched him dig through over 100 snow blower, and not being able to find it when mine was the third blower in his shop this season. Several times he came out to ask what kind of blower it was and whether it was a two stage, etc. While all this was going on, three individuals were sitting around in the back room talking and no one in sight was working to repairing the horde of snow blowers, despite this being the early morning. \r
I then took my blower to All Seasons in Mokena. There had already been two large snow fall since Dec. 1st. Figured it would be several weeks before I got my blower back. Two business days later, I pick-up the blower and it was working fine. \r
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