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Review content:
This is literally the WORST appliance repair service that I have ever known! I called them for 3 problems. 1- my freezer was overfreezing. 2- my refrigerator was at 55 degrees. 3- my water filter needed changing. After working on my refrigerator for almost $350 (wayyyyyy overpriced), they forgot to change the water filter. They then refused to call me back.. In the meantime, 1-my freezer is still overfreezing. 2- my refrigerator is now freezing also at 25 degrees and I can not keep any milk or vegetables in it. 3- my water filter is still not fixed. Before they got my money, they came out is 2 hours- impressive. But now 3 weeks later, they still will not come back (not now that they have my money) and they have even quit taking my phone calls.....l am not sure if the manager is a rough woman or a gay man, but she has insulted me, yelled at me, and spoken condescendingly to me on all 3 occasions, stating that I only had 1 problem the first visit and that these others are all new problems, so therefore, they are doing me a favor if they come back. Excuse me, but I have 3 degrees and do know how to count to 3 and the above adds up to 3 problems, none of which they fixed....Lastly, on top of their ineptness, their manner in which they speak to customers has led me to write the first bad review that I have ever written in my life. But that is how upset I am with this company. I DO NOT RECOMMEND THIS COMPANY UNDER ANY CIRCUMSTANCES. By the way,they told me this morning they would be here over an hour ago, they still have not shown up, and are blocking my calls.....Oh and to make insult worse, they actually told me they had different prices for different people and different neighborhoods. They told me it would be a $69 service charge and maybe $20 more for parts. It ended up being $350. I feel cheated, lied to, the service they did do, did not work, and lastly I have been insulted. They are con artists. Do not believe the person on the phone....So maybe those who gave good reviews were poor.
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