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Businiess name:
RoofCrafters, Inc
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Review by:
citysearch c.
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Review content:
I have to say that I'm a very patient person, however, my patience has been pushed to it's limits dealing with this company.\r
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I had a modest job. Replace my back sliding glass door with a pair of french doors and replace an upstairs door with a matching door. Because of the size of the door, it was a custom order, so I was given the estimate of taking 6-8 weeks, so far, it's taken about 38 weeks and I'm still waiting for the final resolution.\r
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After about 10 weeks, I called to try to find out what was taking so long... turns out it was a scheduling thing with the sub-contracted door installer. When the installer finally got there, he said that the door was ordered with the wrong swing.... so I had to wait for another order of the door. This time it was about 12 weeks before they came out again. This time, they installed the doors, but they were about 10 inches smaller than they needed to be... Imagine, almost a foot off on your measurements... YIKES! By this time, I find out that my company is moving me and I really need this project completed. Many many calls were made trying to contact they guy who i've been dealing with and I could never get ahold of him... finally, he returns one of my many calls and we get the doors installed. Sheetrock and painting remains. They come out and do the finish up, but at the end of the project, the last contact I had on the project didn't speak any english.\r
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When I inspected the work, there was plaster splashed on the wall, parts of the wall was only painted in one coat, so you could even see paint strokes. Parts of their work didn't have texture on it, and now portions of the paint is pealing.... only after 2 weeks. Very very poor quality.\r
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So here we are at 8 months later and I'm given an invoice for the full amount... no discount for a job, by their own admission was botched and full of mistakes on their end. I asked for a modest %15 discount.... and of course they are not accommodating that, even though they take full responsibility for everything that went wrong.... just doesn't make any sense to me.
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