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Businiess name:
Sara Appliance & Electronics
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Review by:
citysearch c.
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Review content:
Bought a top of the line $3000 GE Cafe refrigerator from this store. Mohammad, who is the store manager, assured me at the time of the sale that the refrigerator runs quietly (this was one of the most important qualities to me). He even shows me that the refrigerator is plugged in and running in the store, ""Look, you can't even hear it,"" he says. Refrigerator showed up at my house a week later and is THE LOUDEST refrigerator I've ever been around. Called Mohammad to complain, and he seemed more than willing to resolve the issue at the time. He sent out a GE Technician for me on 2 separate occasions, which resulted in the eventual installation of a 'noise kit' for this model refrigerator which did absolutely nothing to quiet the noise. I went back to the store again to approach Mohammad about my continued dissatisfaction with my $3000 purchase, and he seemed more than willing, still, to resolve the issue. He said that he would have GE deliver a brand new refrigerator of the same model, and if I was still dissatisfied, I would get my money back to purchase a different model refrigerator from him. This he promised. To make a long story less long, new refrigerator arrived and was just as loud as the previous one. I went back to the store and told Mohammad that I was still unhappy, at which time he told me that there was nothing more that he could do for me and that he had extended himself as much as he could.\r
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Not that I can comprehend how neither Sara Appliances, nor GE can have absolutely ZERO regard for or commitment to costumer satisfaction, especially when it comes to a top of the line refrigerator, but the larger issue here is the fact that I was misled and flat out lied to on multiple occasions by Mohammad. Go shop at Sears. You'll get the same level of customer service and same degree of product knowledge exhibited by Mohammad at Sara Appliances.
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