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Businiess name:
Mr Rooter
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Review by:
citysearch c.
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Review content:
Shady business practices. Our line out was draining slowly, so we first had them come out and cable the line. The problem was fixed for awhile, then got slow again even being very careful about what was going into line. We had them come out again to do the HydroScrub because we were told that it came with a 6 month warranty if they had to come back out in that time frame. Right on the receipt it says under warranty 6 months. When he came out he couldn't find the cover to access the sewer line directly so went through the vent, which meant using a smaller hose. After he finished, he found the direct line in and said he would use the right sized hose having found it, but he had two other appointments that day. We thought, no big deal we have a 6 month warranty if it isn't fixed he can come use the larger hose. We call the third time it is going slow, and the hydroscrub is down, so they say they will send someone out with the cable. When that guy gets here, he informs us that THE WARRANTY ONLY MEANS WE GET A SLIGHT DISCOUNT FOR THAT 6 MONTH PERIOD. In what world is that a warranty? We only went with far more expensive service because of the promise of a 6 month warranty, not being told that warranty was a joke. I am talking, knocking the price of just the cableing service from 206 to 175 (before tax). The HydroScrub was close to $500. When we said this wasn't what we were told the tech said he would call his boss, left without saying anything and we haven't heard back from them since. Please don't make the same mistake we did dumping a bunch of money for such shady sub par service.
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