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Businiess name:
Action Air & Plumbing Of Midland & Odessa
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Review by:
citysearch c.
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Review content:
Do NOT go with this company, they will tell you one thing and do another. They rip you off!
We paid 150 to put in an access hole to our roof, I verified with the front desk person and the technician David what they were doing. We were told the would cut a hole box it off, frame it and then lay a piece of drywall in the cutout to close the hole. What we got instead is a piece of drywall laying up there leaving a gap of 1/4- 1/2 down the side creating a draft into and from my attic. When they put this in, I expressed great concern of this because it's my baby's room. David said it wouldn't be an issue and it would be completely covered.
When the owner called me regarding my complaint it was nothing but sorry and lame excuses.
We were told we were being charged 100 for a lift (I verified what this was, the front desk lady said a piece of machine to lift the furnace, their tech David also verified this.) They never used this, instead bringing out a second person to help with the entire job and then saying it was his pay. Why is that not labor? which was covered by my insurance?
Avoid them at all cost!
RESPONSE FROM Action Air:
Thank you for your review, Jamie.
We are sorry that you were unhappy with your installation service for your First American home warranty claim.
To begin with, before the installation even started, both Valerie and Terry had informed you that we are not drywall technicians and would only be bringing the hole back to a rough finish (that you would still need to have a drywall contractor come to repair the hole).
We did make the access hole in order to lift your new unit into place (which the expense was not covered by First American). David did make a mistake in trying to do the additional work of attempting to frame this out for you. We apologize that he attempted to do this. He never should have tried to finish out the hole, but he was just trying to take care of your issue.
In regards to the lift charge, it is not covered by your warranty company. I would suggest you take up any issues about what they choose to cover or not cover directly with them.
We're sorry that you were not happy with our service and that despite several conversations with each other, there was still a lack of communication and expectations. We tried to make our point clear, but we do apologize for any misunderstanding.
Hope you have a wonderful day.
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