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Businiess name:
Bill Currie Ford
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Review by:
citysearch c.
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Review content:
Work was done well, but time estimate was 2 days longer than projected. Then I had to call to see if it was ready, and was told it was. Got the the body shop and had to wait 45+ minutes to get my truck. If you tell a customer that their vehicle is ready, please ensure that it is, rather than making them wait for it when they arrive. 1.5 hours of my day were wasted.
RESPONSE FROM Bill Currie Collision Center:
There was hidden damage that needed to be approved and repair above the original amount taking two days longer. The additional damage moved the on time delivery date two days later. We apologize that your vehicle was not completely clean when you arrived and it took longer for it to be ready. Yes we strive to meet all delivery times scheduled. We will improve on the timely detail and clean up department. Thank you. Dan
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