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Businiess name:
RV Anywhere Mobile RV Service
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Review by:
citysearch c.
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Review content:
I had an emergency while staying in the Florida Keys Nov 2013. I called a couple of mobile mechanics and RV Anywhere was able to schedule me the fastest. They were great on the phone and describing their fees. When the technician showed up he seemed professional and knowledgeable. They called my warranty company and then assured me they would call back the warranty company later that day to give the part number and cost. When they called me with the cost of the part and labor I did not even think to shop it so I take responsibility for blindly believing that they were charging a normal part mark up price. The repaired the rig but would not invoice my warranty company. This was my first red flag. So I paid them and submitted the claim. When I called my warranty company they stated that they never did get the call with the part number. In hind site this is probably because I would have then been warned that the part was being marked up at a crazy amount. When I called the company they never answered and did not return any of my messages. I finally used a different phone and amazingly they answered. They said they had called and would call again. The next day I called the warranty company and no call had come from them. RV Anywhere then sent an email saying they were not responsible and that they had warned me that the warranty company's were not good about paying. That is because the warranty company will only pay fair market value. They charged me $1800+ tax for a part that cost $1200 + tax. That is a $600 markup plus labor. When I asked them to explain this cost they refused to respond. I understand that a company will mark up a part but 150% is beyond any industry standard and the fact that they stopped answering the phone as soon as they were paid shows they do not care about customer service. I would not use this company again.
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